Here's where you can find items referenced in our podcasts like helpful links to videos, books, documents and more. 

As Always feel free to reach out to Kevin or Debbie at [email protected] or [email protected].

Episode 1: Introducing The Disney Way for the Digital Age Podcast

Episode 2: Three Pillars Supporting Great Customer Experience

  • 3 Pillars supporting an extraordinary customer experience

  • 6 Questions to ask to evaluate you current culture. 


  • Episode 3: Managing Chaos and Control - Right Fit Hire and Technology
  • The Cycle of Growth
      

Episode 4: Demystifying Brand Identity and the Emotional Connection

 

Episode 5: Foundations: How a Solid Service Framework Can Shape Your Culture

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  • Disney's Purpose Statement, Service Standards and Standards of Behavior (Download Here)
  • Screenshot_2024-08-05_1829269vgrw.png
  • Download the PDF - Service Framework Diagram with both of above

Episode 6: Understanding The Digital Ecosystem & The Touchpoints That Support it

 

 

Episode 7: Innovate, Adapt, or Die

 

 

 

 

Episode 8: Disney's Secret Sauce with Mary Flynn

 

  • "Disney Institute- Disney's Approach to Quality Service"

 

  • Links and Mentions

"Disney leaders come from the front lines." -Meg Crofton

Episode 9: Faster Than Normal Zombie Loyalists with Peter Shankman

  • Lessons & Books

Best Sellers by Peter Shankman

 

   

 

Peter's Podcast: "Faster Than Normal"

 

  • Links and Mentions

Neuroatypical Economy

 

Remote Senior Care product

 

Peter meets Kevin on Buzz Bubble

Peter meets Deb on Buzz Bubble

 

Peter's Morton's Steakhouse story

 

 

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